SHIPPING & RETURN POLICY
This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website happywoody.co.uk.
This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. / This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
1. Free Delivery and Delivery Charges
1.1 We offer free standard delivery to all mainland UK ( England, Scotland, Wales, Northern Ireland ) addresses over £20.
1.2 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.
2 Delivery methods and periods
2.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If you have UK mainland delivery address the standard delivery usually takes between 2-5 days.
3.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
4. Delivery problems
4.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
4.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
4.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
5. Undeliverable Orders
If a parcel is undeliverable it will be returned to us, there are several reasons why a parcel may be returned:
(a) Incorrect address; If the address supplied is incorrect or outdated the parcel will typically returned to us by the carrier or the unitendedrecipient.
(b) Incorrect address format; If our system doesn't recognise the way an address was entered the parcel may be assigned to a carrier that can'that actually deliver to that address.
(c) Failed Delivery Attempts; Most carriers make more than one attempt to deliver a parcel. If they cannot succesfully deliver a parcel it will be returned to us.
(d) Illegible Address; In rare cases address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.
(e) Damaged in Transit; If a parcel is damaged while it's on its way to you the carrier may return it without attempting delivery.
Thanks for purchasing our products at .
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. The cost of return shipping is paid by customers.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.